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Shipping, Refunds and Taxes

Our Mission

At Landsharkz.ca our mission is:

  • To offer value, quality and outstanding customer service
  • To promote park friendly, environmentally sound geocaching
  • To provide a link between visiting geocachers and the Victoria geocaching community
  • To provide beautifully creative and artistic coins, pins and custom products.

If you have any questions, please contact Helen & Chris at: connect@sharkz.ca

Refund Policy

If you receive the wrong product it will be replaced.
If you are not satisfied with the product you purchase from us, we will either offer a replacement or you may return it for a refund.
At the end of the day, we want to ensure you are happy with our products and services. 
We offer no hassle returns and exchanges on non-customized items.

Shipping

We try to get your on-line order into your hands as soon as we are able. We ship globally, 5 days a week. Once your order is shipped, orders normally arrive within 1-2 weeks or so within North America and about 7 to 10 days to overseas destinations. It is possible that international orders may be delayed at customs… this is rare, but has happened. We take care to label your shipment correctly for quick passage through international borders.

We ship with Canada Post, please look here to see what the delivery standards are.

When you check out please ensure your shipping address is correct for Canada Post. We cannot be responsible if your order does not get to you because you have provided the incorrect address.

 

Canada Post Untracked Lettermail Policy

Shipping Rates within Canada can be expensive, especially when the products being ordered are small and light. With Canada Post Untracked Lettermail Shipping, you can save on shipping and receive your products within 1-2 weeks (ETA).

What happens if a package doesn't arrive?

With untracked lettermail, this is the risk you take. Tracking, Delivery Notifications, Insurance, or after shipping support is unavailable with this shipping method. There is no way for us to work with the post office to recover the package.

There are no refunds for lost or damaged packages. Please choose a different shipping method for shipping insurance options and extra protective packaging.

 

Keep in mind that delays happen and lettermail can arrive up to 10 business days past its expected delivery depending on seasonal shipping volumes. If your package hasn't arrived within the estimated shipping times then sit tight and wait.

We will do our best to ensure the products are packaged securely, however, please be aware that letter mail shipping has a strict size requirement that limits packaging protection.

Taxes

We are a legitimate business and as such are required to collect sales tax within Canada. We collect:

  • British Columbia – GST and PST
  • Nova Scotia, New Brunswick, PEI, Ontario, and Newfoundland and Labrador – HST
  • The remainder of Canada – GST

Our tax registration number is: GST-801855941

Payment

If you make a Paypal or credit card payment to us, you will see our corporate name on your bill… Edley Imagineering Inc.